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IFS 移动员工管理

With AI-powered Planning and Scheduling Optimization from IFS

通过我们的移动现场服务软件,可以在随开即用的“智能”设备与您公司的企业服务器之间实时建立直接连接。他们所有通过指尖表达出来的信息,你的技术人员都可以使用移动设备进行访问计划、检修票、任务、出货等这些实时自动化领域的结果,来提高服务效率和使服务交付更有效。

通过这样的方式简化现场服务,消除不必要的文书工作、电话、旅行时间(在办公室)、通信延迟等,使工作完成得更快,缩短结算周期。

Workforce Scheduling and Planning

What can AI really do to transform workforce productivity?

AI will impact every industry, but how quickly? This paper outlines three practical AI solutions for field service that are already commercially available and deployed.

 

Download the whitepaper

Smarter workforce scheduling optimization

Transform service productivity and empower your planning and dispatch team with AI-powered planning and scheduling tools. Watch this three-minute demo to see how IFS can help your field service operations.

Service Management

Planning and Scheduling Optimization capabilities

Using AI and a range of sophisticated algorithms the IFS dynamic scheduling engine solves extremely large scheduling problems with multiple constraints in seconds. The system continuously analyzes real-time data, considering a huge number of parameters including job location, traffic, technician availability and skills, the parts and tools they are carrying, interdependent tasks, SLAs and the relative value of each job.

The system balances competing priorities and looks ahead for opportunities to combine jobs and blend planned maintenance activity. Evaluating thousands of alternatives in seconds, the engine determines an optimized plan, freeing your staff to manage genuine exceptions.

The engine is truly dynamic, allowing it to respond to intraday changes such as new urgent jobs, job overruns or traffic delays, recalculating in real-time, and continuously adapting the schedule.

The system continuously monitors what is being achieved and evaluates improvements. If it finds a schedule with a better service margin, the system will change the part of the plan that has not been committed, reallocating work to resources in a just-in-time decision-making approach.

Download Planning & Scheduling Optimization brochure

Focus plans on your unique business goals

Target-based scheduling allows you to focus your scheduling directly on the KPIs that matter to your business, like the percentage of emergency calls you respond to within the target SLA.

Based on your unique business goals, customer contracts and SLAs, it uses AI to make scheduling decisions that ensure both the best customer experience and the optimum productivity of your field workforce.

Set target KPIs such as SLA achievement for specific customers and the scheduling engine’s parameters will automatically adjust to achieve them, where possible.

All scheduling decisions are overlaid with multiple business-defined constraints - for example skills, SLAs and parts requirements. Many alternative systems use hard constraints such as geographical zones, which impose unnecessary restrictions on the scheduling engine. IFS uses soft constraints, reducing the need for manual intervention and delivering higher rates of optimization.

Download Planning & Scheduling Optimization brochure

Seamlessly blend appointments with reactive and planned activity

To book appointments, whether via the contact center or via a self-service portal or mobile app options, the scheduling modules automatically calculates the optimum timeslots based on existing committed work and business rules and constraints.

The appointment booking engine complements the real-time, always-optimizing approach to dynamic scheduling with functions that allow appointments to be seamlessly mixed in with other work types like break/fix and planned preventive maintenance. The appointment engine will rank on the basis of the Cost to Perform and Weighted Value to the business, according to your individual business priorities - optimizing efficiency.

Download Planning & Scheduling Optimization brochure

Prepare for the future with predictive modeling software

Test how your business could cope with a wide range of scenarios and predict what resources you may need with the “What-If” Scenario explorer tool.

This advanced predictive analytics tool provides answers to tough capacity forecasting questions like how a reduction or increase of workforce will affect performance, or what number of resources are necessary to achieve specified performance against specified demand.

For instance, if you’re bidding for a new service contract or expanding into a new region, how many additional resources will you need? The tool can tell you how many, what type of staff, and where they should ideally be based.

Download Predictive Analytics executive summary

Using AI and a range of sophisticated algorithms the IFS dynamic scheduling engine solves extremely large scheduling problems with multiple constraints in seconds. The system continuously analyzes real-time data, considering a huge number of parameters including job location, traffic, technician availability and skills, the parts and tools they are carrying, interdependent tasks, SLAs and the relative value of each job.

The system balances competing priorities and looks ahead for opportunities to combine jobs and blend planned maintenance activity. Evaluating thousands of alternatives in seconds, the engine determines an optimized plan, freeing your staff to manage genuine exceptions.

The engine is truly dynamic, allowing it to respond to intraday changes such as new urgent jobs, job overruns or traffic delays, recalculating in real-time, and continuously adapting the schedule.

The system continuously monitors what is being achieved and evaluates improvements. If it finds a schedule with a better service margin, the system will change the part of the plan that has not been committed, reallocating work to resources in a just-in-time decision-making approach.

Download Planning & Scheduling Optimization brochure

Focus plans on your unique business goals

Target-based scheduling allows you to focus your scheduling directly on the KPIs that matter to your business, like the percentage of emergency calls you respond to within the target SLA.

Based on your unique business goals, customer contracts and SLAs, it uses AI to make scheduling decisions that ensure both the best customer experience and the optimum productivity of your field workforce.

Set target KPIs such as SLA achievement for specific customers and the scheduling engine’s parameters will automatically adjust to achieve them, where possible.

All scheduling decisions are overlaid with multiple business-defined constraints - for example skills, SLAs and parts requirements. Many alternative systems use hard constraints such as geographical zones, which impose unnecessary restrictions on the scheduling engine. IFS uses soft constraints, reducing the need for manual intervention and delivering higher rates of optimization.

Download Planning & Scheduling Optimization brochure

Seamlessly blend appointments with reactive and planned activity

To book appointments, whether via the contact center or via a self-service portal or mobile app options, the scheduling modules automatically calculates the optimum timeslots based on existing committed work and business rules and constraints.

The appointment booking engine complements the real-time, always-optimizing approach to dynamic scheduling with functions that allow appointments to be seamlessly mixed in with other work types like break/fix and planned preventive maintenance. The appointment engine will rank on the basis of the Cost to Perform and Weighted Value to the business, according to your individual business priorities - optimizing efficiency.

Download Planning & Scheduling Optimization brochure

Prepare for the future with predictive modeling software

Test how your business could cope with a wide range of scenarios and predict what resources you may need with the “What-If” Scenario explorer tool.

This advanced predictive analytics tool provides answers to tough capacity forecasting questions like how a reduction or increase of workforce will affect performance, or what number of resources are necessary to achieve specified performance against specified demand.

For instance, if you’re bidding for a new service contract or expanding into a new region, how many additional resources will you need? The tool can tell you how many, what type of staff, and where they should ideally be based.

Download Predictive Analytics executive summary